How long does a jewellery piece take to make?
All items are lovingly handmade to order by Jessica so please allow up to 14 days for delivery within the UK and internationally, unless specified otherwise. These timeless pieces are built to last.
How will the order by packaged?
Your order will arrive to you in luxurious gift wrap and with a hand made, miniature greetings card if specified, for free.
We send all UK orders ‘Special Delivery.’
All deliveries require a signature, so please make sure someone is at the address to sign for the package.
We send all EU orders by International Signed For. All deliveries require a signature, so please make sure someone is at the address to sign for the package.
Rest of the world: £15
We send all non EU orders by AIRSURE. This is priority handling in the UK and abroad. You will be supplied with a barcode then delivery can be tracked on line. Up to £500 compensation.
We shall send you an email to notify you that your item(s) has been dispatched. Once you have received this email your item(s) will be delivered within:
UK: Next working day
EU: 3 – 5 days check
Non EU: 5 – 7 days check
If you are ordering from the UK we will send you an email 24 hours
before we dispatch your item(s). If you would like us to change the delivery date or address or there is an error, it is your responsibility to inform us within this time.
Jessica de Lotz cannot be held responsible for any delivery delays once the goods have been dispatched and are in possession of the postal service.
Additional Delivery Information
The customer is responsible for paying any duty or taxes incurred in the country of destination. Your local customs office can help you with this.
Goods will only be dispatched once payment has been received in full and approved.